The finest free wordpress help desk plugin for your WordPress website.
Developed to provide a better customer experience
Fluent Support will be available shortly, with all of the capabilities you’ll ever need to manage an effective team of support executives and a large number of satisfied customers.
Save 1.5 sec on every click
This single-page application was created using a cutting-edge JavaScript framework to ensure speed and minimize loading time.
Effortlessly switch duties
Find all of the essential options and place them where you want them. It’s never been so much fun to browse through tickets and the user dashboard!
Customer Service Representatives
Your customer service representatives are superheroes! We’re here to help them be more productive at work and to make their lives easier.
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Best free wordpress live chat plugin for your WordPress website.
We know (from personal experience) how inconvenient existing help ticket methods can be. We understand your frustrations and have created the greatest possible user experience with Fluent Support.
ADVANCED FILTERING & SORTING
Search-Sort-Serve!
Ticket searching is a breeze with FluentSupport’s powerful filtering and sorting options. You can even sort tickets based on the behaviors of customers and agents!
360° USER OVERVIEW
Know your customers better
When responding to a support ticket, be direct and to the point. Without switching tabs, FluentSupport’s accurate user summary will allow you to thoroughly get to know your customer before you even reply to them!
HIGHLIGHTED TICKETS BASED ON ACTIVITIES
Smart prioritization for a better experience
Your users can mark a ticket as regular or super-urgent in FluentSupport. Not only that, but your internal support agents can do it as well! This will assist you in quickly resolving a variety of business challenges.
TEMPLATED REPLIES
Don’t write the same texts a thousand times
Why keep copying and pasting the same “welcome/thank you” messages? Simply make use of a template! For speedier responses, you can save product-specific or even agent-specific templates.
INTERNAL NOTES AND AGENT ASSIGNING
Easier team collaboration
FluentSupport allows you to keep track of your users and improve team communication. At the end of your shift, you’re stuck in the middle of a conversation? Make a note for your coworkers on how to continue the conversation.
ADVANCED ANALYTICS & REPORTING
Stats and reports you need
Get a clear picture of the entire team’s performance in a matter of seconds. How many tickets were opened, closed, and answered, down to the smallest detail! You may even follow and measure the performance of individual support executives.
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